Cancellation Policy

Cancellation Policy

Last Updated: June 8, 2026

At Krayzenix, we understand that circumstances may change after placing an order. This Cancellation Policy outlines the conditions under which orders may be cancelled and the applicable refund process.

1. Order Cancellation Before Shipment

Customers may request cancellation of an order before it has been processed, packed, or shipped.

If the order has not yet entered the fulfillment or shipping process, we will make reasonable efforts to cancel it upon request.

To improve the likelihood of successful cancellation, customers should contact us as soon as possible after placing their order.

2. Order Cancellation After Shipment

Once an order has been processed, shipped, dispatched, or handed over to a logistics partner, it can no longer be cancelled.

In such cases, customers must refer to the applicable Return and Refund Policy to determine whether the product qualifies for a return, replacement, or refund.

3. How to Request a Cancellation

To request a cancellation, please contact our support team and provide:

  • Order Number

  • Customer Name

  • Email Address

  • Phone Number

  • Reason for Cancellation

Cancellation requests can be submitted through:

Email: support@krayzenix.com

Phone: +91 89793 34413

Please note that submitting a cancellation request does not guarantee cancellation. All requests are subject to order status verification.

4. Refunds for Cancelled Orders

If a prepaid order is successfully cancelled before it has been processed or shipped, the customer will be eligible for a full refund of the amount paid.

Refunds will be issued to the original payment method used during checkout.

Refund processing typically takes 5–7 business days after approval. Depending on the customer's bank, card issuer, UPI provider, or payment service provider, additional processing time may apply before the refund appears in the account.

For Cash on Delivery (COD) orders, no refund will be applicable since no payment has been collected.

5. Cash on Delivery (COD) Orders

Cash on Delivery orders may be cancelled before shipment without any cancellation charges.

However, repeated cancellation of confirmed COD orders or repeated refusal to accept delivered COD orders may result in restrictions on future Cash on Delivery purchases at Krayzenix.

6. Cancellation by Krayzenix

Krayzenix reserves the right to cancel any order at its sole discretion under circumstances including, but not limited to:

  • Product unavailability

  • Inventory discrepancies

  • Pricing or listing errors

  • Payment verification issues

  • Suspected fraudulent activity

  • Incomplete or inaccurate customer information

  • Delivery service limitations

  • Operational or technical issues

If a prepaid order is cancelled by Krayzenix, a full refund will be issued to the original payment method.

7. Order Modifications

Once an order has been placed, requests to modify products, quantities, shipping addresses, or payment information may not always be possible.

Customers should contact our support team immediately if any changes are required. We will make reasonable efforts to assist where possible.

8. Contact Us

If you have any questions regarding order cancellations, please contact us:

Krayzenix

Email: support@krayzenix.com

Phone: +91 89793 34413

Business Address:

382, Sarai Aghat
Near State Bank of India
Etah, Uttar Pradesh 207250
India

We are committed to providing a transparent and customer-focused shopping experience and will do our best to assist with cancellation requests whenever possible.